FAQ

Online store orders can be shipped to Austria, Germany and Slovakia.

For deliveries to other countries, please use our inquiry form

Sales units: 12 bottles

Delivery time: 2-4 working days from receipt of payment

Shipping costs: € 15,- to Austria and Germany

Sales units: 1 package = 2 x 10-liter canisters (only single-variety options available)

Delivery time: 2-4 business days from receipt of payment

Shipping costs: Free shipping to Austria and Germany

Minimum order quantity: 20 canisters

Quantity discount: from 40 canisters -10 % discount, from 80 canisters -15 % discount

Maximum order quantity: 80 canisters, if you need more, please use our inquiry form

Delivery time: 2-5 working days from receipt of payment

The statutory right of withdrawal applies exclusively to consumers (B2C). Businesses, tradespeople, associations, and public authorities (B2B) are not granted a voluntary right of withdrawal.

No. For reasons of health protection and hygiene, we can only accept unopened and originally sealed bottles/canisters. The right of return is void once the screw cap has been opened.

The direct costs of returning the goods are to be borne by the buyer. If the goods are returned freight collect, we are entitled to deduct the resulting additional costs from the refund amount or invoice them separately.

Yes, leftover canisters, provided they are originally sealed and in a saleable condition, can be returned to us. You are responsible for the return shipping costs and a 20% handling fee for returned goods. If returning canisters causes the order quantity to fall below the threshold for volume-based discounts, any volume discounts already received must be reimbursed.

Important: Please do not return any goods without contacting us first. Returns are only possible after consultation with us.

Tip: All our winter hot drinks have a shelf life of at least 2 years unopened and can easily be stored in the cellar or garage (frost-free and odor-neutral) for the next season.

Fruit wine is produced by alcoholic fermentation from the juice of fully ripe berries and stone fruit. Our fruit wines are subtly sweet and offer the fine taste of fresh fruit. Whether well chilled, drunk neat or spritzed with soda ... always a pleasure!

Fruit wines are suitable for drinking neat, for spritzing with soda, for various cocktails and for enhancing desserts and hot drinks. Fruit wine should always be served well chilled...

Our fruit wine in the classic 1 liter bottle contains 6% alcohol. The fruit wine spritzers contain 7% alcohol and our premium fruit wines contain 8.5% alcohol.

No. They are 2 different products. As with conventional grape wine, there are also different quality levels for fruit wine. The fruit wines in the 1 liter bottle are our classic fruit wines with 6% alcohol. These taste slightly sweeter and can be drunk neat or spritzed with soda. Our premium fruit wines are available in 0.75 liter bottles. These have an alcohol content of 8.5% and are best enjoyed neat and well chilled. Of course, these fruit wines can also be spritzed with soda. The two variants also differ in taste, as there are different varieties of each fruit and we use the different and best fruit varieties or blends for the production of each product.

We recommend enjoying our fruit wines young, as they develop their natural and most beautiful bouquet in the first two years. There is no shelf life limit.

Yes, our red and white peach spritzers and our apple and kiwi spritzers are already sparkling and ready to drink. Simply open, chill and enjoy neat! If you like it a little lighter, you can still mix it with soda!

You can order directly from us. Please use our form to do so. Our products are also available individually in our vinotheque in Gols, in northern Burgenland. Please book in advance if you wish to collect larger quantities. Our winter hot drinks are also available wholesale from

as well as at selected drinks retailers and punch stands in Austria and abroad.

Yes, all our winter hot drinks are ready to drink (no concentrate) and only need to be heated. We recommend heating them to approx. 60 °C in a commercially available stove, as this is the best way to bring out the flavor. They should not be brought to the boil.

Unfortunately, our drinks are not suitable for diabetics due to their sugar content.

All our winter hot drinks have a shelf life of at least 2 years unopened and can easily be stored in the cellar or garage (frost-free and odor-neutral) for the next season. Once opened, they will keep for approx. 4-8 days in the original container.

The goods will be handed over to the shipping company immediately upon receipt of payment. Delivery within Austria takes approximately 2-5 business days from receipt of payment. Delivery is made by a freight carrier to the curb. (If desired, the freight carrier can contact you in advance to arrange a delivery date.) Please note that longer delivery times may occur at the end of October/beginning of November due to the holidays, and from the end of November onwards due to increased order volume.

Yes, international shipping is available for orders of 20 canisters or more.

The average delivery time to Slovakia is 2-5 business days.

The average delivery time to Germany is 3-8 business days.

The average delivery time to Switzerland is 3-5 business days, plus customs clearance.

Delivery times to other countries are available upon request.

Delivery is made by a freight carrier to the curb. (If desired, the freight carrier can contact you in advance to arrange a delivery date.) Please note that delivery times may be longer at the end of October/beginning of November due to holidays, and from the end of November onwards due to increased order volume.

Yes, individual types/canisters/cartons can be mixed on the pallet. For transportation reasons, we recommend ordering the goods in layers. All information regarding prices, delivery costs... always refers to the total number of canisters.

1. Our winter hot drinks are already ready to drink, -> DO NOT dilute.

2. Always boil the punch pot with water before first use.
   Boiling removes possible production residues and thus prevents changes in the taste of the punch or mulled wine.

3. Mulled wine and punch should be heated to approx. 60° C/140° F and is ready to serve immediately! The container should be closed when heating. The mulled wine and punch must NOT boil, as boiling causes the alcohol to evaporate or leads to unpleasant changes in taste.

4. Do not leave the punch in the pot overnight >>> empty it back into the original canister!
   Oxidation can occur and this in turn can have an unpleasant effect on the smell and taste. Our canisters are heat-resistant. This means you do not have to wait until the punch has cooled down completely.

5. Once opened, mulled wine and punch can be kept for 8 days in the original container.

6. Our products can be kept unopened for at least 2 years.

7. Store full canisters for the next season in the cellar or garage in an odor-neutral and frost-free location.

8. Unopened containers can be returned after consultation (20% handling fee).

9. Empty disposable canisters are already exempt from ARA and can be disposed of free of charge in the yellow garbage can.